RocksRock.com.au is committed to making sure our customers are 100% satisfied with their purchase.
Therefore, exchange or refund is available for customers to solve product related problems.
Under the Trade Practices Act 1974, you may seek a refund if items:
- are or become faulty through no fault of your own
- are not fit for a stated purpose or a purpose you made known to our sales staff
- do not match our description
- have defects that we did not bring to your attention.
However, the items must be returned within 14 days in their original packaging and you may be asked for proof of purchase.
All our products will be checked thoroughly and packaged carefully before shipping. Each parcel will be 100% insured in transit.
Prior to returning any item(s) to RocksRock.com.au, you must receive authorization from us. To request authorization please send e-mail to firstname.lastname@example.org with the following details:
- Order no. and item no.
- First name and surname
- Reason for return
- Actions you would like us to take: Exchange or refund
We will contact you with your Return Authorization & Instructions.
If your return is not due to our error, we will deduct the shipping costs from your credit.
RocksRock.com.au does not offer refund on items that have been wrongly selected or change of mind.
Please feel free to contact us in regards to your individual situation should you wish to discuss refunds or exchanges in more details.